Follow these steps to assign uploaded images e.g. from your ID card to a person in the database:
Select “Image Upload” from “facevis” menu
Click on “Upload” and select the image
As soon as “Completed” is reported, switch to the “Face Log”.
If you cannot see the image, click on the magnifying glass on the left and select the image (or images) in “Source / Image” and press “Apply”.
Now you can assign the picture to a person as usual.
If this does not work, check the following:
What is the status of the uploaded images in the “Image Upload” display – “Pending” or “Completed”?
If it says “Completed”, the images have been processed, but if the face log does not show any faces, it may mean that:
either the Saimos analysis didn't find any faces in uploaded images; this can happen if the faces are too small in the image (< 40 pixel)
or that the faces have been filtered out by the face log filter settings ⇒ check filter settings
If the status is still “pending”, this most likely means that the license does not contain faceservice channels ⇒ check license info (menu Help→License)