Due to some Limitations of the Windows Remote Desktop Client, we recommend https://anydesk.com/.

The Software is ready for use immediately after download, an installation is not necessary. However, in order to enable FAST Protect GmbH to unattended access, an installation is necessary.

To install AnyDesk, click on “Getting Started” after starting it. Then select on the left side “Install AnyDesk”, and after “Accepting and Installation”. Remember the AnyDesk Address you can see on the left side of the opening page.

If you want to allow FAST Protect GmbH to get unattended access, please click on “Set a password” and in the following screen on “Enable unattended access…”. You can use “Allow always” or “Allow only if AnyDesk window is open” to determine whether you want to restrict access to your PC when the AnyDesk Operating Surface is running.