Due to some Limitations of the Windows Remote Desktop Client, we recommend to use AnyDesk.

1. Ordered List ItemDisplay the Windows Run dialog box by pressing the Win + R keys (the Windows key and the “R” key at the same time) on the keyboard. This will display the Windows Run dialog box.
2. Unordered List ItemType gpedit.msc in the Open entry and then press the Enter key or click the [OK] button.
3. The Local Group Policy Editor application will be displayed. Using the navigation panel on the left side, select Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment > RemoteFX for Windows Server
4. On the displayed panel, right-click the Configure RemoteFX entry and then select Edit from the displayed context menu.
5. In the dialog box select the Enabled radio button entry and then click the [OK] button.
6. Select and right-click the Optimize visual experience when using RemoteFX entry and then select Edit from the displayed context menu.
7. Select the Enabled radio button entry and then click on the [OK] button.
8. Select and right-click the Optimize visual experience for Remote Desktop Service Sessions entry and then select Edit from the displayed context menu.
9. Select the Enabled radio button entry and then click on the [OK] button.
10. Notice that the Configure RemoteFX, Optimize visual experience when using RemoteFX and Optimize visual experience for Remote Desktop Service Sessions Group Policies status are set to Enabled.
11. From the navigation panel on the left side, select Remote Session Environment as shown below.
12. On the displayed panel, right-click the Use the hardware default graphics adapter for all Remote Desktop Services sessions entry and then select Edit from the displayed context menu.
13. Select the Enabled radio button entry and then click on the [OK] button.
14. Select and right-click the Configure compression for RemoteFX data entry and then select Edit from the displayed context menu.
15. Select the Enabled radio button entry and then click on the [OK] button.
16. Notice that the Use the hardware default graphics adapter for all Remote Desktop Services sessions and Configure compression for RemoteFX data Group Policies status are set to Enabled.
17. Restart the host computer and the changes made to the Group Policy will take effect.

By default Windows Remote Desktop (RDP) does not allow to use OpenGL applications. For NVIDIA graphics cards there is a tool available to enable this functionality:

https://developer.nvidia.com/nvidia-opengl-rdp

Download the nvidiaopenglrdp.exe tool and run as administrator. Download requires a NVIDIA login.

Download the software from https://anydesk.com/.

The Software is ready for use immediately after download, an installation is not necessary. However, in order to enable FAST Protect GmbH to unattended access, an installation is necessary.

To install AnyDesk, click on “Getting Started” after starting it. Then select on the left side “Install AnyDesk”, and after “Accepting and Installation”. Remember the AnyDesk Address you can see on the left side of the opening page.

If you want to allow FAST Protect GmbH to get unattended access, please click on “Set a password” and in the following screen on “Enable unattended access…”. You can use “Allow always” or “Allow only if AnyDesk window is open” to determine whether you want to restrict access to your PC when the AnyDesk Operating Surface is running.

If you have generated a password for unattended access, please send the address of your PC together with the password of your choice to FAST Protect GmbH, if you need assistance.

If you want to allow the access every time, start AnyDesk and send the AnyDesk Address from tab “New Connection” to FAST Protect. When we start AnyDesk to connect, a window will open where you can “Accept” or “Dismiss” our connection request.